Terms & Conditions | removalists in Sydney , removals in parramatta

——————————————————————————————————————
we are is registered business in New south Wales ,2144. Sdyney

———————————————————————————————————————–

Note: Please Read our Terms and Conditions Carefully!

By Accessing our website . you agree to be bound by the Terms and Conditions below.

These terms and conditions are subject to change without any notice what so ever, from time to time in our sole discretion.

We will notify you of amendments to these terms and conditions by posting them on this website, if you do not agree with terms and conditions below. Please feel free to close this website at your earliest convenience (Please do not access this website and please do not book any type of our service if you cannot comply with our terms and conditions).

REMOVAL RELATED TERMS AND CONDITIONS

Note: Please Read our Terms and Conditions Carefully!

These conditions explain the rights, obligations and responsibilities of all parties to this Agreement. Where we use the word “you” or “your” it means the Customer: “we”, “us” or “our” means, as the circumstances require, AUSCLEAN SYDNEY SERVICES and/or any of its subsidiaries with whom you are contracting. We recommend you arrange insurance to cover your goods and/or premises. We are able to arrange insurance for your benefit upon request. The insurance will be separate from this contract and subject to the terms and conditions of that policy. Your attention is drawn to Clauses 8, 9, 10 and 11 which set out our liability to you for loss of or damage to goods and property.

Pricing

Our business reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us.

Payment

Payments associated with removal and cleaning services provided are arranged by the methods listed below, as follows:

I. Cash payment
• II. Bank transfer payment
• III. Card payment
• IV. Cheque payment

Cash payments
• I. 1. Cash payment is accepted before or upon completion of the requested work, directly to our business personnel.

I. 2. Cash payment can be left in an envelope or other container at a specified location in the property where the requested service is being performed – company staff must be advised with all necessary details.
I. 3. Cash payment can be left with a contact person present at the working site – company staff must be advised with all necessary details.
I. 4. Cash payment can be left at a specific location, different from the working site, in cases where keys are to be picked from/delivered back to a different address. The cash payment associated with the requested work must be present at this location, in an envelope or other container, or left with a specified contact person – company staff must be advised with all necessary details.
I. 5. In cases where the cash payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3 and I.4. from our Payment terms and conditions), such is expected within a time frame of 5 working days following completion of the work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
I. 6. In cases where cash or bank transfer payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3, I.4 and I.5 from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.

Bank transfer payments

II. 1. Bank transfer payments from private customers are only acceptable upfront. The amount associated with the requested work must be deposited into a specified bank account at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service.
II. 1.a. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. from our Payment terms and conditions) and the service is provided, such is expected within a time frame of 5 working days following completion of the work. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
II. 1.b. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. and point II.1.a. from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
II. 2. Bank transfer payments from corporate customers, agencies and any type of business registered entities are acceptable within a time frame of 15 working days upon completion of the requested work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
II. 2.a. Services valuing $200.00 or above, payable with bank transfer and associated with corporate customers, agencies and any type of business registered entities, are to be secured with a deposit of 50% of the total service value, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with card payment (for reference, point III. from our Payment terms and conditions).
II. 2.b. Our company holds a credit limit of $100.00 outstanding balance for services, associated with corporate customers, agencies and any type of business registered entities. No bookings for services will be accepted considering company liabilities have reached, or exceeded the aforementioned limit.

III. Card payments

III. 1. Card details associated with services provided for private customers, corporate customers, agencies and any type of business registered entities are provided upon the act of arranging a booking for the services. Those details serve as a security measure in regard to last minute cancellations in accordance to our Terms and Conditions, as well as arranging payments if such payment method is agreed during the act of arranging the booking.
III. 1.a. In cases where card details are not provided in accordance to point III.1. from our Payment terms and conditions, or a different card is to be used for arranging the payment, such details are to be provided at least 5 hours prior to the service start in order to successfully confirm the booking.
III. 1.b. In cases where card details are not provide
• III. 2. The card details provided by the customer are used for processing the charge for the relevant service, inclusive of automatically processed transaction fees of 1% of the total amount for debit cards, and 2% of the total amount for credit cards. The relevant transaction fee is applied on top of the quoted amount for the service.
III. 3. Card transactions are processed on the day of the service.
• III. 4. In cases where card payment fails, customer is promptly informed by our business. If no action is taken by the customer in order to address the issue, invoice with payment instructions is sent to the customer by email. Payment is expected within time frames, stated in Point II. Of our Payment terms and conditions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

Cheque payments ( we will only accept for selected customers)

IV. 1. Cheque payments are arranged upon service completion directly to our business personnel. The cheque is composed following instructions from our business technician on site. Information in regard to the cheque payment containing invoice and payment instructions can also be provided by email, if such information is requested by the customer.
IV. 2. Cheques can be posted within a time frame of 5 working days for private customers and 15 working days when payments are associated with corporate customers, agencies and any type of business registered entities.
IV. 3. In cases where the conditions in point IV.1. and IV.2. of our Payment terms and conditions are not met, our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with our business Payment terms and conditions, as well as the general Terms and conditions.

Our Quotation

We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing /any other communications. These include:

(a)You do not accept our quotation in writing within 60 days, or the work is not carried out or completed within three months.

(b) Our costs change because of currency fluctuations or changes in taxation or freight, fuel, ferry or toll charges beyond our control.

(d) If you collect some or all of the goods from our storage place, we are entitled to make a charge for handing them over.

(e)We supply any additional services, including moving or storing extra goods (these conditions apply to such work).

(f)The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

(g) We have to pay parking or other fees, fines or congestion charges in order to carry out services on your behalf. (It is Your responsibility to organise a suitable space for our truck or trucks to park. If this is not organised and we incur any fines during Your move, the value of the fines will be added to Your bill on the day).

(h)There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

(i)Extra fuel charges apply when travelling outside the motorways to avoid toll.

(j)There is a minimum charge of $150 (per half tonne) for taking selected goods to a refuse/recycling centre (fees may be substantially higher). In any such circumstances, adjusted charges will apply and become payable. loading and unloading of goods will be charge separately on per hour (or fix charge if agreed in advance).

Work not included in the Quotation

Unless agreed by us in writing, we will not:

(a)Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

(b)Take up or lay fitted floor coverings.

(c)Move items from a loft, unless properly lit and floored and safe access is provided.

(d)Move or store any items excluded under Clause 5.

(e) Dismantle or assemble garden furniture and equipment including but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment and satellite dishes.

Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

Your responsibility

It will be your sole responsibility to:

(a) Arrange adequate insurance cover for the goods submitted for removal transit and /or storage, against all insurable risks as our liability is limited under clause 9.

(b) Obtain at your own expense, all documents, permits including parking or visitor permits or vouchers or relevant change for the parking metres, permissions, licences, customs documents and any other documents necessary for the removal to be completed. This includes reserving a suitable parking place/suspension bay within close proximity of the property for our vehicle/s.

(c) Be present or represented during the collection and delivery of the removal. We are not responsible for any goods if the location or property is left unattended.

(d) Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.

(e) Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

(f)Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

(g) Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

(h) Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents. (i)Provide us with a contact address for correspondence during removal transit and/or storage of goods.

Record keeping

we keep record of the job in form of note, email,messages , images ,call record,online vedio conferencing with our team etc. we may takes images or vedios at of the job without customer consent , in respect to keep record purpose ,quality of work monitoring purpose,evidence purpose and we may require to provide images to provide the proof,information or state of the job to any agency or department .

Goods not to be submitted for removal or storage

Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed below may present risks to health and safety and of fire.

(a) Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

(b) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.

(d) Perishable items and/or those requiring a controlled environment.

(e) Any animals, birds or fish.

(f) Goods which require special licence or government permission for export or import.

If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply.

If you submit such goods without our knowledge we will make them available for your collection and if you do not collect them within a reasonable time we will apply for an appropriate court order to dispose of any such goods found in the consignment without notice. You will furthermore pay to us any charges, expenses, damages, legal costs, interest or penalties incurred by us.

You are responsible for obtaining all permits, licences or any other documents required to transport your goods into another jurisdiction than NSW. We are not responsible for any loss of damage caused by failure to do so, including, but not limited to, the confiscation of your goods. Further, you will indemnify and hold us harmless in respect of any loss, damage or costs caused by your failure to obtain such permissions, including, but not limited to, any fines.

Ownership of the goods

By entering into this Agreement, you guarantee that:

(a) The goods to be removed and/or stored are your own property, or

(b) The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

(c) You will provide us with a full indemnity and pay us in respect of any claim for damages and/or costs brought against us if the statement in 5 (a) or (b) is not true.

Charges if you postpone or cancel the removal

By agreeing to undertake the removal or storage we incur costs in preparing for it and also lose the opportunity to undertake further work that would use the same resources. Because of this, we may suffer loss if you cancel this contract or postpone its performance. The amount we will potentially lose will depend upon when the cancellation and/or postponement occur. If you postpone or cancel this Agreement, we will charge you according to how much notice is given. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

More than 5 working days before the removal was due to start: No charge.

If less than 5 days before the removal was due to start: not more than 50% of the removal charge.

Within 24 hours: 65% of the removal charge( total quoted).

Payment

Unless otherwise agreed by us in writing:

If the work You ultimately require Us to do varies from the work for which a quotation or estimate has been given, or if We are prevented from or delayed in undertaking the Services of any part therefore (except where that prevention or delay results from a factor within Our control), We will also be entitled to make a reasonable additional charge.

(a) Payment will fall due immediately upon acceptance of the contract. Payment will be taken from the debit/credit card details supplied to secure the booking. We do not accept AMEX, cheques or cash payments.

If you have agreed a QUOTED removal at the time of booking, payment will be taken from the debit/credit card the day before commencement of the removal.

For all hourly removals the minimum hourly payment required to confirm the booking will be taken the day before commencement of the removals with the outstanding balance taken the day after completion of the removal.

(b) You may not withhold any part of the agreed price.

(c) In respect of all sums which are overdue to us, we will charge interest on a daily basis calculated at 2% per annum .

(d) All discussions regarding payment must be with an owner or authorized representative of the Company and not with the Staff carrying out the removal or storage.

(e) There is a minimum period allotted for the removal or storage of two hours and half hour call out fees, our minimum charge will be 2.5 hours for any jobs.

(f) all quote given on verbally, on phone ,via email or messages is excluding 10% GST .

(g) We reserve the right to set off any charges which might otherwise be due to you, any sums due to us from you in relation to the contract or any other contract between you and us.

Determination of amount of our liability for loss or damage

If you have requested us to arrange separate insurance cover for your goods, then you must exhaust all remedies available to you under the terms and conditions of that separate insurance cover before making any claim against us or seeking any remedy from us.

Otherwise, our liability to you is to be determined in accordance with this Clause 8 and Clause 10.

In the event of direct loss (excluding any consequential losses) of or damage to your goods caused by negligence on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age, wear and tear, depreciation and condition immediately prior to their loss or damage, subject to a maximum liability of $100 per item.

For the avoidance of doubt, all liability and compensation for loss shall be calculated as above and not on a “new for old” basis. We will always seek to repair an item in the first instance in which case the damage will be limited to the repair costs. We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract. We will accept liability for loss or damage:

(a) Arising from our negligence whilst the goods are in our physical possession, or

(b) Whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim.

An Item is defined as:-The entire contents of a wardrobe, drawer, box, parcel, package, carton, or similar container; and any other object or thing that is moved, handled or stored by us.

Damage to premises or property other than goods

Because third party contractors are frequently present at the time of collection or delivery, our liability for loss or damage is limited as follows:

If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only provided that we are not liable for the first $250 of any claim.

If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.

If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the Agreement.

Exclusions of liability

In respect of our liability, we will not be liable for loss of or damage to your goods as a result of non-delivery or mis-delivery, unless we have been negligent.

We shall not liable for loss or damage of the items ,which are not covered by our insurance.

We shall not be liable for loss or damage caused by fire or explosion. It is your responsibility to insure your goods against fire or explosion.

If customer fail to correct value of the total items in advance .by providing the valid invoice or receipt in written. customer has to pack item according to professional standard in front of removalist – un pack in front of removalist .customer can use our packing services with removalist service.we will not accept any claim once we leave the premises.

We will not be liable for any loss of, damage to, or failure to produce the following goods:-

(a) Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones;

(b)Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination;

(c)Perishable items and/or those requiring a controlled environment;

(d)Furs exceeding $100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds;

(e)Any animals, birds or fish, fish tanks, bird cages.

We will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-

(a)By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, fires, flood, tempest or other adverse weather conditions, industrial action or other such events outside our reasonable control;

(b)Loss or damage arising from Chemical, Biological, Bio-chemical, Radioactive, Electromagnetic activity and or weapons and Cyber Attack;

(c)Perishable items and/or those requiring a controlled environment;

(d)Indirect or consequential loss of any kind or description including loss of profits; business interruptions; loss of contracts; or loss of revenue whatsoever and howsoever arising;

(e)By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances;

(f)By vermin, moth, insects and similar infestation, damp, mould, mildew or rust;

(g)By cleaning, repairing or restoring unless we arranged for the work to be carried out;

(h)By change to atmospheric or climatic conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion or gradual deterioration unless directly linked to ingress of water;

(i) For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us;

(j) Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited to $200 or its actual value whichever is less;

(k) For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is

evidence of related external damage;

(l)Loss or damage of motor vehicles caused by scratching, denting and marring unless you obtain from us a pre-collection condition report;

(m)Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its own power other than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage sustained by accessories and removable items unless lost with the vehicle;

(n) For any goods which have a pre-existing defect or are inherently defective;

(o) For any goods not delivered or mis–delivered;

(p)For complying with any acts, regulations, bye laws, orders or restrictions imposed by any government or authority (public or local); and

(q) Theft of any goods. No staff member shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under these terms.

Time limit for claims

For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.

If you or your agent collects the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.

Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out

the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.

The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

Delays in transit

Delays due to traffic conditions, road repairs, selection of route and the like and vehicle break-down are inherent in the furniture removal industry. We will not be liable for any loss or damage or consequential loss as a result of our being delayed for any reason other than factors within Our control.

Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit. Without prejudice to the generality of the foregoing.

Job arrival times are estimates only. We do our best to be on time, but circumstances beyond our control may cause delays. No discounts are offered.

If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s) including storage and delivery will be at your expense.

Our Right to Hold the Goods (lien)

We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

Disputes

If there is a dispute arising from this Agreement, which cannot be resolved between the parties or by any Applicable Dispute Resolution Scheme, it may (without prejudice to any other claim procedures available to either party) .

Our right to sub-contract the work

We reserve the right to subcontract some or all of the work; in particular, but not limited to, the sub-contracting to a third party or parties the shipping of your goods via sea. If we sub-contract, then these conditions will still apply save to the extent that nothing in these terms and conditions shall confer on any other third party any benefit or right to enforce these terms and conditions.

Route and method

We have the discretion to choose the method and route by which to carry out the work. Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

If you stipulate the routes/procedures or facilities to be used and or followed, you will be liable for any loss or damage or other consequences resulting from our compliance or attempts to comply with such stipulations.

Applicable law

This contract, and all disputes arising out of the performance of it, shall be governed by and construed in accordance with the laws of NSW , AUTRALIA.. The parties submit to the exclusive jurisdiction of the NSW Courts to resolve any and all disputes in relation to this contract, including, but not limited to, its performance.

Your forwarding address

If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us. If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of thenewspaper. Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.

List of goods (inventory) or receipt

A list of goods (inventory) is not produced unless requested in writing. Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.

Our right to Sell or dispose of the Goods

If payment of our charges relating to your goods is in arrears, and on giving you three months notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you. If you fail to collect the goods from storage as agreed, we reserve the right to sell the goods. The net proceeds will the credited as above.

Termination (Respect and Equality): We have a zero tolerance policy towards suspicious behaviour, stress, push and rude behaviour of any sort and where respect and equality is not offered. Anyone stress the people out, scaring them, threatening them will be dealt at the highest possible level. Job will be terminated immidietly ,All such behaviours are reported to the safe neighbourhood team as well as challenged in NSW courts.
Validity and Severance

If any of these provisions is held to be illegal or unenforceable, in whole or in part, under an enactment or rule or law, then that provision shall to the extent necessary and insofar as permitted by law (i) be deemed not to form part of these terms and conditions; and (ii) be deemed to be replaced by such provision as is valid and enforceable and which is as close as permissible to the invalid or unenforceable provision. The validity and enforceability of the remainder of these Conditions shall not be effected. For the avoidance of doubt, although this contract is governed exclusively by the laws of NEW SOUTH WALES (NSW ) AUSTRLIA., if there are any mandatory rules of a foreign jurisdiction which are found to apply to this contract nonetheless, and if such mandatory rules render any provision of this contract illegal or unenforceable, than that provision shall to the extent necessary and insofar as permitted by the law governing this contract

(i) be deemed not to form part of these terms and conditions; and (ii) be deemed to be replaced by such provision as is valid and enforceable and which is as close as permissible to the invalid or unenforceable provision. The validity and enforceability of the remainder of these Conditions shall not be effected.

Variation of these Terms and Conditions

Variations to these Terms and Conditions may only be made in writing by a Director or OWNER of ausclean Sydney services and only by express reference to this provision.

If you have any questions or concerns about these “Terms and Conditions” call us anytime 24/7 on 0430 360 601 or send us an email at AusCleans@yahoo.com.au and our friendly operators or sales or support executives will inform you further on our special Removal Our Phone #: 0430 360 601

Our Email : Ausremoval@gmail.com , AusCleans@yahoo.com.au

CLEANING RELATED TERMS AND CONDITIONS

Pricing

We use national average room sizes when calculating the price over the telephone.
Our business reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us.
For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.

Access
• The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a $50 non-refundable fee.

The Client is responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a $50 non-refundable fee.
The cleaning company is NOT responsible for any alarms triggered during a cleaning service visit. The customer MUST provide the cleaning company with full instructions for disabling and/or resetting any alarm systems on the premises
The Client is requested to arrange a suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
Please provide access to the property in order for our window cleaning technician to dry the windows by hand.

Payment

Payments associated with cleaning services provided are arranged by the methods listed below, as follows:

I. Cash payment
• II. Bank transfer payment
• III. Card payment
• IV. Cheque payment

Cash payments
• I. 1. Cash payment is accepted upon completion of the requested work, directly to our business personnel.

I. 2. Cash payment can be left in an envelope or other container at a specified location in the property where the requested service is being performed – company staff must be advised with all necessary details.
I. 3. Cash payment can be left with a contact person present at the working site – company staff must be advised with all necessary details.
I. 4. Cash payment can be left at a specific location, different from the working site, in cases where keys are to be picked from/delivered back to a different address. The cash payment associated with the requested work must be present at this location, in an envelope or other container, or left with a specified contact person – company staff must be advised with all necessary details.
I. 5. In cases where the cash payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3 and I.4. from our Payment terms and conditions), such is expected within a time frame of 5 working days following completion of the work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
I. 6. In cases where cash or bank transfer payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3, I.4 and I.5 from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.

Bank transfer payments

II. 1. Bank transfer payments from private customers are only acceptable upfront. The amount associated with the requested work must be deposited into a specified bank account at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service.
II. 1.a. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. from our Payment terms and conditions) and the service is provided, such is expected within a time frame of 5 working days following completion of the work. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
II. 1.b. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. and point II.1.a. from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
II. 2. Bank transfer payments from corporate customers, agencies and any type of business registered entities are acceptable within a time frame of 15 working days upon completion of the requested work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
II. 2.a. Services valuing $200.00 or above, payable with bank transfer and associated with corporate customers, agencies and any type of business registered entities, are to be secured with a deposit of 50% of the total service value, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with card payment (for reference, point III. from our Payment terms and conditions).
II. 2.b. Our company holds a credit limit of $100.00 outstanding balance for services, associated with corporate customers, agencies and any type of business registered entities. No bookings for services will be accepted considering company liabilities have reached, or exceeded the aforementioned limit.

III. Card payments

III. 1. Card details associated with services provided for private customers, corporate customers, agencies and any type of business registered entities are provided upon the act of arranging a booking for the services. Those details serve as a security measure in regard to last minute cancellations in accordance to our Terms and Conditions, as well as arranging payments if such payment method is agreed during the act of arranging the booking.
III. 1.a. In cases where card details are not provided in accordance to point III.1. from our Payment terms and conditions, or a different card is to be used for arranging the payment, such details are to be provided at least 5 hours prior to the service start in order to successfully confirm the booking.
III. 1.b. In cases where card details are not provide
• III. 2. The card details provided by the customer are used for processing the charge for the relevant service, inclusive of automatically processed transaction fees of 1% of the total amount for debit cards, and 2% of the total amount for credit cards. The relevant transaction fee is applied on top of the quoted amount for the service.
III. 3. Card transactions are processed on the day of the service.
• III. 4. In cases where card payment fails, customer is promptly informed by our business. If no action is taken by the customer in order to address the issue, invoice with payment instructions is sent to the customer by email. Payment is expected within time frames, stated in Point II. Of our Payment terms and conditions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

Cheque payments

IV. 1. Cheque payments are arranged upon service completion directly to our business personnel. The cheque is composed following instructions from our business technician on site. Information in regard to the cheque payment containing invoice and payment instructions can also be provided by email, if such information is requested by the customer.
IV. 2. Cheques can be posted within a time frame of 5 working days for private customers and 15 working days when payments are associated with corporate customers, agencies and any type of business registered entities.
IV. 3. In cases where the conditions in point IV.1. and IV.2. of our Payment terms and conditions are not met, our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with our business Payment terms and conditions, as well as the general Terms and conditions.

Cancellations

The Client can cancel or reschedule the scheduled service by giving us at least a 48h notice. Failure to provide us with the needed notice will result with a $50 non-refundable fee. Please note, all credit and debit card transactions will be recovered by charging customers with $35 cancelation charges for written and/or emailing notices received longer than 48 hours, a charge of $55 will be applied on those cancelation notices received between 24 and 48 hours and no refunds will be made/issued if a booking is cancelled that has been paid through a credit card or debit card and a notification is received to cancel the booking in or less than 24 hours.
The Client may terminate a regular cleaning service (rather than just cancel one week’s appointment) by giving at least one full week notice prior to the cleaning service in writing via e-mail, giving reason and specifying the last cleaning date.
The Client must pay the full price of a cleaning visit if the regular cleaning service is cancelled or rescheduled without 48hr notice or is terminated less than one week before the agreed start of the visit.
The Client can reschedule or cancel the appointment over the phone or by e-mail.
We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
The cleaning our business has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

Insurance

Our business and the individual cleaners hold Public Liability Insurance
Claims can be covered by the Our business and/or its operatives insurance, only if the damage/breakages are reported within 24hours of the cleaning service visit.
Our business reserves any right to refuse disclosure of confidential company documents.

Claims

No refund claims will be considered once the cleaning service has been carried out.
All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by our business with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
The Client agrees to allow our business back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.
The Client must be present at all time during the recovery clean.
Our business reserves the right to do only offer one recovery clean per service.
While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.
Our business may require entry to the location of the claim within 24 hours to correct the problem.
In case of damage, proven to be caused by us, Our business will repair the item at its cost. If the item cannot be repaired our business will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full.

Record keeping

we keep record of the job in form of note, email,messages , images ,call record,online vedio conferencing with our team etc. we may takes images at of the job without customer consent , in respect to keep record purpose ,quality of work monitoring purpose,evidence purpose and we may require to provide images to provide the proof,information or state of the job to any agency or department .

Liability

Our business shall not be liable for any third parties or their actions that enter or are present at the Client’s premises during the cleaning visit. The cleaners cannot be relied on to grant access to the property to any third parties.
Items excluded from the cleaning company’s liability include: cash, jewellery, art, antiques and items of sentimental value. Refund for for items of sentimental/personal value will be made only at its current cash value.
Our business requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
Our business shall not be liable for the shrinkage of carpets as a result of poor fitting.
We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
Freezers must be defrosted in advance. As the time-scales for defrosting will not enable us to thoroughly clean it.
We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning.
We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
Our business is not liable for any wear or discolouration of fabric that becomes more notable once dirt is removed.
We are not liable for any damages caused by faulty products/equipment provided by the customer.
For all services other than End of Tenancy Cleaning we shall not be liable for completing jobs that are not listed on the customer’s task list.
Our business shall not guarantee After Builders Cleaning service when building work has not finished and there still are people present on site.

Regular domestic cleaning service

The Client agrees to pay cash to the cleaner directly on the day or by setting up a bank Standing Order before the service commences. If the payment is not received, the cleaning company reserves the right to suspend or cancel the service.
Every regular cleaning service operates under a minimum agreed time, which is confirmed by e-mail in writing. Our business must be notified by e-mail at least 48h before the service regarding any changes in the agreed cleaning time. /Example: if the Client needs to change the working time from 3 hours to 2 hours, our business must be notified 48 hours prior the next visit
For all regular domestic cleaning services we do not require minimum term contract. We require at least one week’s notice to terminate the service.
The price quoted to the Client over the telephone or in e-mail ONLY includes cleaning and ironing labour costs.
The Client agrees to provide a list of cleaning tasks required and all detergents, supplies and equipment needed for the cleaning, unless otherwise agreed with the cleaning company. All equipment and supplies should be in safe working order.
Our business is not liable for completing jobs where sufficient cleaning products equipment were not supplied to do so.
Should a meeting with the cleaner is required by the Client, this should be paid in $10, to cover travel and time expenses.
If the Client requires items to be cleaned that require special products/supplies beyond standard, our business reserves the right to refuse to provide such special provisions. Our business will advise the customer to provide such specialist cleaning supplies, and provide instructions to the sales operative when placing the order via telephone or e-mail before the service is carried out OR to the cleaner when they arrive.
The cleaning company and the individual cleaners hold Public Liability insurance. Neither the cleaning company nor its insurers shall be liable for the first $100 of any claim nor for any claim of $100 or less in value. However, where the cleaning company has not fulfilled its obligations to perform with reasonable care and skill under this Agreement or has failed to perform its obligations at all or to any significant extent, the cleaning company may also be liable for the first $100 of any claim.
The Householder shall have adequate insurance cover in place against liabilities to the Cleaner for any claims that amount to $100 or less and shall produce to the cleaning company a copy of the appropriate insurance policy and certificate if so requested by the cleaning company. (This may be in the form of a general household insurance policy)
By entering into this service agreement with our business, the Client agrees that at any time before OR for twelve months after the termination of the cleaning service, she/he will not hire or use any regular domestic services provided by a present or past cleaner introduced to the Client by our business. If such situation occurs there will be a charge of $1000 for breaking this clause. Our business will look for their rights at the small claim court

Gardening Services•

All quotes for Professional Landscaping/ Gardening Design are given after a survey on site.

We have a minimum charge for basic gardening maintenance.
Garden Waste Collection is not included in the gardening price. It is given on site, depending on the state of the garden.
All quotes for basic gardening appointments booked over the phone are confirmed on site by the gardening team, before commencing work.

Special Offer Conditions

Promotional offers cannot be combined with other offers or discounts.
Promotional offers do not apply for minimum charges.
• Promotional offers are subject to availability and usually apply for specific days, time slots and areas.
Every promotion holds its own terms and conditions – for specific information please call us for more information.
By providing your email address and phone number to our operators you agree to receive our promotional newsletters and text messages. You can freely unsubscribe from them anytime, by clicking on the ‘unsubscribe’ (in emails) or replying with STOP (to text messages).

Re-Clean Notices: Please note, re-clean notices are only entertained or accepted when we have received an inventory report within 24 to 48 hours. We only accept the inventory reports issued by private or independent inventory clerks or real estate agencies. Customer is requested to fully inspect the property before the cleaners or cleaning team leaves the property. Notices received from customers after the inspection is made will not be accepted unless an inventory report is received as explained above.

Please understand that our service does not guarantee the dust settled from the time we clean to the time of inspection; an empty house can accumulate dust very quickly.

Instructions: If cleaners have worked on your instructions then no re-clean or re-do claims will be accepted or entertained.

Respect and Equality: We have a zero tolerance policy towards suspicious behaviour, stress, push and rude behaviour of any sort and where respect and equality is not offered. Anyone stress the people out, scaring them, threatening them will be dealt at the highest possible level. All such behaviours are reported to the safe neighbourhood team as well as challenged in NSW courts.

Deliverables from your side: If deliverables from your side which have been emailed to you at the time of invoice (invoice email and booking confirmation) are not met or delivered then no claims of re-clean or re-do will be accepted and no claims of refunds will be entertained.

we are not responsible for picking of left over rubbish.

if customer is not able to provide parking for our 1 vehicle , extra charge applies .

Our 100% bond back and any guarantee is depend on our check list and condition of the property .final price also subject to change on initial inspection and we only inspect property on cleaning date and time unless special arrange from us with customer prior to cleaning .

Walls are spot cleaned – 20 minutes included (usually enough for average 1 to 2 bd unit property) – Additional charges may apply if walls are badly marked, or excessively stained as they may require extra cleaning time and effort .

Job will be set to total maximum pre-specified man-hours .

Extra applies for any jobs required more detailing or time i.e. left over rubbish ,light or heavy Mould, heavy stains / soil on carpet, wall has lots of marks ,type of the windows, heavy dusting , work complexity, blind cleaning, interior of ceiling light cover, fan cleaning, AC filter , extra bathroom,extra balcony ,etc .

we use our own standerd equiments and chemicals .we will try our best to clean any items according to supplier guidelines and description.

we dont any gurantee for blind cleaning,carpet stain ,walls hard marks.To clean blinds for the purposes of a bond clean, we do dustings only to remove any dust. There is an assumption that the blinds are in good condition. Dirty or greasy blinds take a lot longer to clean and are not included in our standard bond cleaning service. In this case, bringing them to the standard required to pass a cleaning inspection will require a lot more work and thus additional charges may apply. If the blinds are badly soiled or there is a lot of mould present on the blinds they may need to be cleaned by Professional Blind Cleaning Company.

. If the oven hasn’t been cleaned on regular basis then it is not possible to remove all the carbon & grime & achieve 100% cleaning results. If oven is greasy or very dirty it may incur extra costs.

We will not take any responsibility for any pre-existing damage , items which are nearly touch and broke conditions or personnel belongings.

its customer responsibilities to check property at end of the job .

all quote given verbally, on phone ,via email or messages is excluding 10% GST ,unless its stated otherwise , MORE TERMS AND CONDITIONS APPLY , If any further questions arise you can call us anytime 24/7 on 0430 350 486 or send us an email at AusCleans@yahoo.com.au and our friendly operators or sales or support executives will inform you further on our special

please note that booking fee $50 apply,

cancellation fee $50 apply if customer reschedule or cancel job prior 48 hours of job booked date and time ,full quote charge will be apply if customer cancel the job within last 48 hours of book time .

1.5% surcharge is apply for any card payments,

all quote given on verbally, on phone ,via email or messages is excluding 10% GST ,unless its stated otherwise , MORE TERMS AND CONDITIONS APPLY ,PLEASE CALL FOR MORE DETAILS on 0430 350 486 ).

Login

Leave a Reply Cancel reply